Please help.
I have been on the phone for hours and got no where. I need to set up a visit from a tech. I cannot fogurenout how to do this. Seems simple. Help.
View ArticleNeed an assist in reseting gateway password
Previous admin has left and apparently changed the default password.Thank you!
View ArticleMotorola MB8600 - AQM disabled w/ Comcast? (bufferbloat)
I just hooked up a Docsis 3.1 MB8600 and so far so good, however, It looks like AQM may be disabled or not configured correctly. AQM is designed to combat/reduce/mitigate bufferbloat.Can someone from...
View ArticleClik here to view.
Viewing connected devices on the Business Wireless Gateway
We have been made aware of an issue where some customers are unable to view connected devices when logged into their Comcast modem (model: Cisco DPC3941 & DPC3939). We apologize for any...
View ArticleNeed Help Resetting Gateway
Hello Comcast Community, I need help resetting the password for my gateway. I know I can reset everything to factory settings, but I do not want to change any of the setting set up by my predecessor,...
View ArticleGot true bridge mode successfully turned on, other rep failed to turn off,...
The CSR that said he turned it off, had to ask for help. It is still on as you can't log into the modem even plugged into it directly. Now we have lost internet connectivity and business including...
View ArticleNAT Loopback
Just switched over to business class today. I previously had xfinity service running. I am running A webserver on network behind a netgear router setup with ddwrt software. Before I switched i was able...
View ArticleComcast Business provided equipment (Docsis 3.1)?
I can't find anything about what devices Comcast would be providing Business class customers who sign up for Gigabit with static IPs.Any info?
View ArticleLost connection to modem.
Unsure what happened, but lost connection to our SMCD3G. Also waiting on a comcast teir 2 call since yesterday. Ticket number for that was CR758965919. That was for true bridge mode.
View ArticleDPC3941B Unacceptably Slow Admin
I cannot be the only one that's experiencing this torture. All aspects of the administration pages crawl 100% of the time.
View ArticleCisco DPC3941B "Business Wireless Gateway" seems to block all services for...
I just got upgraded from the SMC Business Gateway to the 3491B Business Wireless Gateway. Before doing this I had everything working just great. Basically I have a number of servers running on both the...
View ArticleISO/WTB: static IP capable modem -no WiFi
Please offer Business customers a modem designed FOR THEM.....support static IP addresses: 1, 5, or 13 blocks.and make it DOCSIS 3.1,at least 2Gbps capable,at least two 1Gbit LAN ports we can bond,...
View ArticleRequest for Evaluation of Netgear AC1900 (C7000) Gateway to be approved for...
Hello I suppose this is a longshot, but I had a Netgear AC1900 gateway that I picked up early last year when I was on the residential services - however due to my working from home and extremely high...
View ArticlePass Through or Bridged with Static IP
Hello, We are a business in Southern NJ and have internet service with a static ip. We have a firewall behind the comcast router and need the public static ip passed directly to our firewall. We need...
View ArticleSlow Wireless Business Gateway
Our wireless business gateway has started to run very slow. Even when devices are connected via ethernet cable, the connection is slow and time out errors often occur. We have tried resetting the...
View ArticleConnected Devices page in Gateway
I have the DPC3941B. When going to the Connected Devices page. I see for each android connected something like android-f673a8a769c10b88 If you have more than 1 or 2 android's on your Gateway, this is...
View ArticleOffline Devices
In the Connected Devices page, it shows at the bottom older connections that are no longer active. How long does it take before they disappear from there? Also, is there a way to clear them besides a...
View ArticleRandom delivery?
I got an email late last night which stated "Your order is on the way!" It provided a (linked) tracking number, but instead of clicking it, I typed the number manulally into the UPS website. It does...
View ArticleClik here to view.
Missing connected Devices...Still
Hi, Missing Devices, I have about 10 or more deivces attached, but the device list is blank. I just had my modem replaced about a month ago, I've done resets, but nothing comes up. Any fixes...
View ArticleArris SB8200 Has No DOCSIS 3.1 Upstream
I recently upgraded our modem to take advantage of the 3.1 standard. Consulting Comcast's list of approved equipment we selected the SB8200. We are on the Starter pkg in the Denver area.The modem...
View Article