We have been made aware of an issue where some customers are unable to view connected devices when logged into their Comcast modem (model: Cisco DPC3941 & DPC3939). We apologize for any inconvenience this has caused. Our engineering team is working diligently to get this issue resolved as soon as possible.
Some customers can see a fix after completing a Factory Restore.
As soon as we have any updates or a permanent resolution we will be sure to post it here.
Thanks for your understanding.