Comcast does not allow us to replace the phone modem
We orderd the phone service starting November 2017 from Comcast Business. Before we signed the contract, we were told that the modem could be replaced and the recurring monthly equipment fees of $15...
View ArticleTechnicolor CGA4131COM - Online/Offline Devices
The router shows online devices for few minutes then all are shown as offline devies in the management console of the router, after a while it brings them back to online devices.I have 5 access points...
View ArticleNew service at my place of work being told only one modem available???
So we are upgrading my place of work to add Comcast Business and dropping our previous provider. The sales rep is telling my office manager that they only have one modem now. Two years ago when I...
View ArticleGateway Log In Password Reset
I am unable to log into my router gateway. The default passwords do not work.
View ArticleReset cusadmin password
The person who set up the gateway no longer works here I need the password reset to default please
View ArticleAll ports that are blocked on the Business Gateway
I was doing some research on security and was looking for all the ports that are blocked by default on the gateway. The google search brings up the page that used to work on here but now it fails. Can...
View ArticleCan't find link to replace SMC D3G modem?
Hi - I logged in here because my service is being flaky - despite the modem being up and running (and connected) I don't have connectivity to the outside world until I ping a known IP address out on...
View ArticlePorts blocked on Comcast's network
For the protection of the network and our customers, Comcast Business Internet blocks certain ports. Learn which ports are blocked and why. The ports listed below are blocked to protect against common...
View Articlefirmware upgrade 3941B
Is there a firmware upgrade for the 3941B model routers, to address the FBI warnings about malware?
View ArticleCan't see connected devices - Cisco dpc3941b
Is there a firmware update? I need help to fix this. Thanks, Roberto
View ArticleCisco DPC3939B & "SIP VIG"
We just got our Comcast line install, it come with DCP3939B router.In search, I found following and it stated "SIP AIG is enabled by defaulted and cannot be...
View ArticleVPNFilter malware - Is there a firmware upgrade for Cisco 3941B?
The original topic is locked - the last update was on May 29th.This past week, there were reports that the VPNFilter Malware is worse than originally reported. I understand that I'm supposed to provide...
View Articlereset router password
Hi there, I've been trying to remember what I changed the admin password to on the router page but I have tried everything it could be. How do I figure it out or just reset it to the default so I can...
View ArticleMissing Connected Devices... how long will this last?
I have the DPC3939B. As with others who have posted in this forum, nothing shows under Connected Devices. I have done a Reset countless times only to have the devices show up for a short time and then...
View ArticleMove our modem
We are changing address and would like to move our modem with our infrastructure together, what it is necessary to do to install the modem in the other locality? In the new locality we have the Comcast...
View ArticleSteps to connect/use own modem
We have a modem listed as approved by Comcast Bussiness (https://business.comcast.com/help-and-support/internet/use-your-own-comcast-business-modem-device/). When we connect the modem, it initializes...
View ArticleStill no solution to "Connected Devices" not showing
Your claim that you were "working diligently" to fix this was posted six months ago; you've been aware of the problem longer than that.What are you doing to fix this? In the meantime, please stop...
View ArticleIs AQM available in Seattle?
I'm looking to buy my own modem, and want to avoid the problems with all the PUMA 6 modems, so while I'm on the Deluxe 150 plan, I think I should get the Motorola MB8600 (still based using a Broadcom...
View ArticleCannot Access Cisco DPC3939 Gateway Setup Program
We have a fully working network with a Comcast/Cisco DPC3939 gateway - with one exception. I need to configure the gateway for the appropriate security settings for our business. However, I am unable...
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