Port forwarding will not work.
I've setup routers/modems before so this is not my first rodeo. I've configured the router properly on the 192.168.1.0/24 network and all of our internal clients can access resources outside the...
View ArticleRemote reboot of SMC modem
Why can't we remote reboot an SMC when on the LAN with cusadmin login?Why does the SMC get into a bad state in the first place? Had a problem with upstream roaming and called in to business class...
View ArticleComcast Auto Activation Not Working for Customer Owned Modem (COM)
I am trying to setp a Surfboard SBG6580 modem (and router) to replace the Comcast-leased Cisco DPC3939B. I followed the instructions, connected the coax cable to modem, powered it on. Then connected...
View ArticleMS Lync - need to allow destination networks and outgoing ports open
Hello Help & Support Comcast Business InternetI need to add the following networks and output traffice to the following ports in the Netgear Comcast Business router/firewall in order to get a...
View ArticleActivation Page issues
I have a CG3000DR and my IT guy who set everything up has disappeared underground. I reset and can login into router as all of you kindly advised, but now asking for things and activation page I don't...
View ArticleYet another 'true bridge mode' request
Hi,I have tried to get my gateway to go in true bridge mode A "National" support representative said she had done it in the morning, but despite me power-cycling the unit a few times, and manually...
View ArticleRemote Access to server denied
After switching service providers to Comcast and modifying all IP address to allow off cite remote access to my server no longer can we connect through the Cisco modem via Remote Administrator. This...
View ArticleSMC Gateway Assigning DHCP IPV6 When IPV6 DHCP Is Turned Off
My SMC Networks SMCD3G is assigning IPV6 addresses on the local LAN when I have IPV6 DHCP turned off. Any suggestions? Or is this a bug in the firmware?
View ArticleCannot Forward Traffic
Our customer (5 static IP block) had his modem replaced with a new Cisco Business Class Gateway. Our setup is Comcast Device (passing through traffic)--> RV082(WAN IP has one of the 5 statics)....
View ArticleNeed router password reset
How do I change the router password to the default highspeed? Thanks.
View ArticleNeed some Level 2 assistance. Router issues, now on wrong external IP
My Comcast business interent has always been rock solid at home and the companies I support. That has not been the case at my latest account. Router has constantly been broadcasting IPv6 DNS to my...
View ArticleNeed Router Set to Bridge Mode- Pending Static IP Assignment
I spoke with a rep this morning and a request was entered to assign a static IP. I also need the router set to bridge mode. Can this be done prior to the static IP assignment?
View ArticleNeed Help with Comcast BWG (new Cisco DPC3941B) in Bridge Mode, 5 static...
I'm helping set up a small business office in metro Atlanta, they're provisioned with a Comcast Cisco DPC3941B and a 5-block of static IPv4's. We're consistently measuring 115+ Mbps downstream in their...
View ArticleHow do I reset password to admin tool
How can I get the password to my router? Wilson Lohorn
View ArticleReset Business Gateway Password
I can not sign in with the default usernane and password.Could you please reset my account too? Thanks
View ArticleTeleworker Modem
Hello, I recently had my teleworker account turned up and was told that I was not allowed to use my own personal modem. Is this true? Am I going to be charged monthly rental fees for this modem thereby...
View ArticleCannot access login screen SMC D3G-CRR
I have a SMC D3G-CRR that I cannot access the login screen at all. No response from it. I get DHCP assignment from it of 10.1.10.11, and windows ipconfig says the gateway is 10.1.10.1. But trying to...
View Articlerouter/gateway password reset
Hello, I'm unable to login to my router with the defaults cusadmin:highspeed, can I get a reset?
View Articlei need someone to reset my modem/router password to default please
i need someone to reset my modem/router password to default please
View ArticleDisable Ping on WAN Router Setting
We have a Comcast Business IP Gateway (SMC 3DG) and one Comcast-provided fixed IP address. To make our router/network more secure from outside intrusion, I am planning to enable the "Disable Ping on...
View Article