True Bridge Mode
Hello, I recently had my Comcast Business IP Gateway placed into True Bridge Mode but then had to have it replaced for a technical issue. I had it placed into True Bridge Mode earlier but I called...
View ArticleDPC3939B what is up with this WAP?
It doesn't work with Chromecast, it has great difficulty connecting to 2.4Ghz devices. Why is this even offered? To add insult to injury, during install I was told that I could not connect my netgear...
View ArticleIP Addresses
I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what...
View ArticleNeed Router Login and Password Reset
Hello, I need the login and password reset on my router. Thanks.
View ArticleSupport request: true bridge mode
Hi, I need assitance please with putting my SMC D3G Gateway into true bridge mode. (Passthrough mode won't suffice for my needs.) I do not have any static IP addresses. Phone support has been of no...
View ArticleCan not access Modem/gateway
I am directly connected to the comcast router.... but when I go to 10.1.10.1 it says the page can not be displayed! Help........ Oops, I solved it! False alarm...... carry on!
View ArticleUnable to IP dial to an internal Polycom video conferencing system
We are new to Comcast Business and have a question about configuration. We have a Polycom video conferencing system. It is connected directly to the Comcast modem. An IP address 10.x.x.x was assigned...
View ArticleSb6183 activation issues
I installed a new sb6183 yesterday and had my static ip removed so it would work. Modem appears connected and active, but when i try to connect any device i sm still redirected to the comcast device...
View Articlesupport request: true bridge mode
Hi, I need to have my modem setup in true-bridge mode.I have an SMC D3G, and no static IP. (similar...
View ArticleProvision more than one custsomer owned modem?
Is there any restriction on provisioning more than one modem for the same account? I have a customer owned modem and I'm thinking of buying a second one as a spare. They're really cheap, after...
View Articlegateway password reset
Please reset my password asap. My laptop was hacked and I just reset it!Cisco DPC3939
View ArticleReset Modem Password
I need to have the password on the moden reset to the default setting please.
View Articleadd static route to DPC3939B
Hello,Having trouble adding a static route to a DPC3939B.After entering the information and click Add, nothing happens.No static routes appear in the list. The goal here is to route between the LAN...
View ArticleSupport Request: True Bridge Mode
I'm hoping to have better luck here than on the phone, i just sat on hold for over 30 minutes just to get recycled back to the main help menu. I thought the business internet side was supposed to have...
View ArticleTrue Bridge mode
Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. Comcast_John/Comcast_Jon, can you...
View ArticleStatic IPs and Router Setup
I have a /29 block of addresses. I'd like to pass two public IPs to two different machines on my LAN. To accomplish this, I need to :1. setup 1-1 NAT assigning Public IP to the local IP for each...
View ArticleManual for SMCD3G-CCR?
I'm trying to locate a manual for the SMCD3G-CCR cable modem we inherited with the purchase of a new building. The closest I've found on the SMC website is a datasheet for an SMCD3G-BIZ however it is...
View ArticleComcast Gateway Set Up
I am absolutely frustrated! I got a new comcast wireless gateway and now my static IP has changed to my Gateway IP. With the old comcast modem I was able to change the static IP but with this one all...
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