- Why can't we remote reboot an SMC when on the LAN with cusadmin login?
- Why does the SMC get into a bad state in the first place?
Had a problem with upstream roaming and called in to business class support.
The rep 'Dawn' asked me to power cycle. I balked and said, "why?" and she responded that they recommend that customers restart their modems every 30 days to "reset the signals".
WTF?
I told her that was stupid, network devices should be reliable and not need rebooting. She did not care for that at all and went back to her script.
I eventually woke up everyone so I could reboot the stupid modem, and yes it worked. But you know it shouldn't be required, and I should be able to do it without pulling a wire or plug.