Does Security Edge work when modem in bridge mode?
I assume the answer is no (that putting the modem in bridge mode bypassing all security features). Can someone confirm? Also, how does working in bridge mode mesh with using Connection Pro cellular...
View ArticleNot Seeing ConnectionPro or any equipment status on 'My Account'.
I'm not seeing any ConnectionPro status information in My Account. I don't see the option under My Account > Services > Internet.
View ArticlePlanning to buy own modem (MB7621)
I'm planning to buy my own modem (MB7621) to use instead of the that I'm currently renting from Comcast. I just wanted to confirm that Comcast Business supports that modem, and to understand what the...
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Troubleshooting > Logs > Firewall Logs missing
Yesterday I noted the firewall logs were missing from my router.Troubleshooting > Logs > Firewall Logs missing. How could they disappear. I called Comcast Business Support and they noted there...
View Articleinformation on impact of Solarwinds Orion breach
I am unable to locate any information regarding Solarwinds Orion Platform breach on comcast sites. What is the impact of Solarwinds Orion Platform on Comcast business network? Should I be doing...
View ArticleAdmin pasword
Hi. How can I reset the cusadmin password? No one knows what it is and I need access to it? Called help desk, but they said it can take 48 hours for someone to get back to me. Thanks!
View ArticleGateway Login Credentials Reset
I have forgotten the login credentials for the Gateway Login. I tried the last recorded credentials that I have but it isn't working. Please advise.
View ArticleEthernet Printers losing connection constantly
I recently switched from verizon to comcast and now im having an issue with the ethernet printers i was using. They constantly lose connection and the only way i can seem to fix the problem is by...
View ArticleArris SURFboard S33 Approved Modem ETA for business accounts?
I'm looking to terminate my residential account and move to a business account, but it does not appear that the newly released DOCSIS 3.1 Arris SURFboard S33 modem is on the business approved modem...
View ArticleBackup LTE doesn’t work
We have had a multi day service outage including the backup LTE system. When I call customer support, I get hung up on due to known outage. Isn’t the point of the backup LTE to ensure internet...
View ArticleUnable to Remove Offline Devices
There does not seem to be a way to remove offline devices. This would normally not be a problem to keep that history of all devices that have ever attached to our network, but in some cases, we have...
View ArticleCGA4131COM Version 2.1 Port Forwarding is not working
I have CGA4131COM version 2.1 for Comcast Business.I went into admin and port forwarded 5000 - 5010 to one of my device which is attached to CGA4131COM by ethernet.Now I can access the device from...
View Article"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding...
The Comcast Tech are awesome! But the infrastructure is not. My older MB8600 modem experienced lots of T3 and T4's and event codes 16 and 24.I own my modems. I switched to a SB8200 and now it is...
View Articlecorrect settings for Cisco DPC3939B modem to setup static IP's
It seems there is some conflict as to the correct setup for these Cisco DPC3939B modems to use the static IP's assigned to us.Can someone give me the correct steps I need to follow in order to use my...
View ArticleI forgot my gateway admin tool password
I forgot my gateway admin tool password how can I reset it?? Please help
View ArticleBridge mode
My gateway have two bridge modes advanced and basic, what is the difference and which should I use if I have VOIP phones??
View ArticlePort Forwarding with CBR-T Router
I am trying to get port forwarding working with our CBR-T router. I'm setting up fort forwarding for VPN/SSTP. So, I'm forwarding port 443 to an Internal IP address where we have Windows RRAS setup....
View ArticleCustom Firewall Settings on CBR-T Router?
Is it possible to truly customize the firewall settings on the CBR-T router? I know that you have the 3-4 options on the router UI screen, but they really don't offer the flexibility I'm looking for....
View ArticleLAN Side SNMP enabled on CGA4131COM Technicolor
Anyone know if this is possible? How does one go about requesting this?
View ArticleThird Party Modem that supports Static IP
Does Comcast have a Third Party modem that supports static IPs and LAN side SNMP monitoring?
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