ARRIS TM604G/CT sporadic failures
Greetings, our office gets internet and telephone service thru Comcast with Cisco DPC3939B and ARRIS TM604G/CT.Last week calling our third line xxx-xxx-5106 would get answered with a male voice from...
View Articleresetting router to default settings
Hello I am trying to get the router reset to its default settings. I am not able to login to the router can you please help.
View ArticleRequest for cusadmin password reset
I've inherited the IT duties here and I attempted to use the default "highspeed" password to login, but it was incorrect so someone must have changed it at some point and didn't write it down. I'd like...
View ArticleCan't find certain settings in router
We have a Technicolor CGA4131COM as our router and I cannot find the MTU settings anywhere. Any help would be appriciated.
View ArticleRouter password recovery
Good day. I need assistance resetting the cusadmin password on my router. I have tried the two default passwords (they don't work) and several other passwords that it could have been changed to...none...
View ArticleDoes Comcast offer a Better Gateway router than the SMC SMCD3G for those that...
We have locations at 3 sites. 2 are Comcast Business Internet. Both sites have the SMCD3G. I am having trouble with VOIP services. At one site the VOIP phones are using our router the SMCD3G is of...
View ArticleConnected Devices?? and a fix for it
It has been over 9 months since you were made aware of this issue. It has been nearly a year since it first started happening. When can we expect a fix for this? Also you are still pushing out the bad...
View Articleprocedure on how to lock a network that is unlocked?
noticing that one of my four wifi networks shows up as being unlocket. Can somewone point me to a "how to"?I can log into my modem and get to:Gateway > Connection > Wi-Fi > Edit 5 GHzbut only...
View ArticleAdmin password reset please
I cannot log into the gateway / modem. I did change my password a while back but that password is now not working. Can you please reset password to the default so that i can get in. thanks
View Articleno 802.11 g/n option for 5 GHz?
Gateway > Connection > Wi-Fi > Edit 5 GHz Indicates that 802.11 g/n is for faster performance but there is not a 802.11 g/n mode option. Just:802.11 ac802.11 n/ac802.11 a/n/c Which to use?
View ArticleWifi connectivity via phone
I've been having a problem connecting my LG K8+ to my wifi. This started about a few weeks ago, when it would suddenly just drop the signal and i'd be forced to manually connect it. Now, it won't...
View ArticleLost password to access router gateway.
I was told to change the password for my Comcast Business Router Gateway, but now i don't know what that password is. I have tried all of mine, as well as the default password, and none of them work....
View ArticleAdvice needed: Netgear DOCSIS 3.1 CM1000 & ClearOS/Zentyal Config
I have decided to ditch this DPC-3941B Cisco modem/gateway/router/firewall and replace it with a: Netgear CM1000 DOCSIS 3.1 modem and re-utilize my ClearOS or Zentynal gateway/firewall/router/server...
View ArticlePCI compliance issue with Cisco DPC3939B
Hi. Per the instructions here (Troubleshooting Credit Card Security Issues), I am seeking help with my Cisco DPC3939B as it pertains to PCI compliance. How do I secure/block the port that is causing...
View ArticleGateway Admin Password Reset
I've tried the default password and every password I can remember and to no avail. Could I please have it reset to the defaults?
View ArticleEnable SNMP on LAN interface (CG3000DCR)
Hi,I have a Comcast CG3000DCR Business Gateway that I would like to monitor from the LAN side with SNMP. Is it possible to have SNMP enabled on my gateway?Thanks.
View ArticleComcast modem
At this point there is nothing good I can say about Comcast equipment the service stays up the modems Constantly burn out and it’s costing my business Money waiting days for replacements have gone...
View ArticleLogs showing odd messages please advise comcast
[Firewall][19169]: tsip_pm_enabled: 02019/1/5 16:42:21Notice[Firewall][18060]: tsip_pm_enabled: 02019/1/5 16:39:51Notice[Firewall][2400]: tsip_pm_enabled: 02019/1/5 16:04:11Notice[Firewall][2179]:...
View ArticleReset Modem Password
Dear Sir or Madam, I would like to reset the modem password for my DPC3939B. Please inform me of any info you might require to aid you in this process. Thank you
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