Forgot Password on Admin Tool Login
For some reason, one device cannot login to the router's wifi even though we are entering the same password as every other device. I am trying to login to my router to see about changing it and then...
View ArticleSolid connection but slow downloads
Two questions: 1. Our office is experiencing slow download speeds. Typically 2 MB/s or slower. We currently have an SMC 8014, a stand alone voice modem and a television digital converter. The three...
View Articleforwarding one port to another
I have the CBR-T gateway and, while I can forward ports, it seems that I only have the option to forward from port X to port X, not port X to port Y. I have multiple web servers running on my internal...
View Articlecradlepoint configuration
Hi, I have this configuration.Comcast modem -> cradlepoint -> our routerThe external traffic is not reaching our router. Traffic generated by our network works normally.If I bypass the...
View ArticleCannot see connected devices is NOT SOLVED
I am posting new thread because old thread was marked as "solved" (and there is no way to reply to it), but it is not the case. Old thread here -...
View ArticleATT Synapse System
Hello, Which ATT synapse gateway is needed to connect with Comcast phone/voice service? Thank you. K.
View ArticleExterior cables
How can I get someone to come out to fix the cables and cable boxes that are visible on the exterior of the buildings in the community? Those cables are an eyesore. Some of the boxes are broken, and...
View ArticleReset modem password
Apparently the last time I logged into the modem I was requested to change the password (from the default highspeed) and clearly I've forgot what I changed it to. Typically I change it right back after...
View ArticleClik here to view.
Alternative to Comcast Cisco DPC3941B
I'm having the same problems with the DPC3941B that many others have reported on both the Comcast Business and Cisco forums - no Connected Devices showing, no way to add a device with a reserved IP...
View ArticleReset button on my router\modem doesnt seem to be working.
Its a Cisco DPC3941B. The reason I wanted to reset is because the login\password is lost. Held the button in multiple times for different lengths of time. Held it down while powering up, etc. Doesnt...
View ArticleKeep losing access to network devices. Internet seems okay
We keep having intermittent local connection problems. We are using the business class modem and router and occasionally it kicks us all off our network connection, even though our internet still works...
View ArticleReset Business Modem
password not the same or has been forgotten, I need my modem reset pdq but can not afford to press the little button in the back. Please need help getting it reset.
View ArticleExposed lines need buried
We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?
View ArticleNew cable modem already registered to another Comcast Account
Hi, My modem has been having problems for the past few months requiring power resets. I ordered a brand new replacement modem from Amazon which was a sold directly by Amazon. It is an Arris...
View ArticleDPC3939B leaking RFC1918 private addresses to static IP address
I have a Comcast Business Internet supplied DPC3939B with one static IP address.The DPC3939B replaced a 12-year old SMC device (also supplied by Comcast). Both devices have 4 "LAN" ports.Into one of...
View ArticleNeed to powercycle modem frequently
We have a very old modem/router that we have to power cycle frequently to access certain websites or to handle DHCP correctly. For example, we can't access google.com but after I reset the modem now...
View ArticleComcast business supplied modem EOL by Cisco back in 2017.
Comcast Buisness Class has a list of approved cable modems at https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibility. Today a technician replaced my...
View ArticleConnected devices do not show up in my routers device list.
I have tried connecting to my router from within the office but my webpage times out but when I login remotely I can get to the routers webpage with no problem. But when I try to see the connected...
View ArticleDPC3941B Hard Reset (Comcast says Truck roll needed to reset?)
Support tried to reset gateway password twice, says not possible.Must send a tech? Comcast_Michelle saved the day!
View ArticleSchedule a daily reboot?
Hoping someone can help. Recently had my modem replaced (one of the ETH ports died) with the "new model". I am finding that every day to day-and-a-half, the modem stops passing all WiFi traffic and...
View Article