Purchased a New Modem- Netgear
Hello all at Comcast/Xfinity, I hope this message finds you well and living abundantly. I purchased a Cable Modem Router and need instructions for swapping out my old modem and installinga new modem....
View ArticleNeed gateway password reset
I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? I think I may have changed it awhile ago and I no longer know the password....
View ArticleSBG6580 Firmware Update
How do I update the firmware on my SBG6580 according to what I read only the cable provider can update the modem....
View ArticleModem Firmware issue - causing no connectivity please help
Our modem is dropping connection, the logs are below. Can someone please help? MAybe we need to swap this modem out? We've had this issue since we moved to this location. We rebooted the modem which...
View Articlerecently purchased arris model tm822g not working
Hello.I recently purchased a arris model tm822g (the same one comcast provided) for my business phone line to avoid having to pay the monthly rental fee. I was told by my local business class sales rep...
View ArticleTrue Bridge mode for SMCD3G-CCR and Vonage
We have Comcast Business Internet, and Vonage for our phone system. We have been having quality and reliability issues with our calls, and Vonage has suggested that we use a dedicated router. Our...
View ArticleAm I doing this wrong?
Am I doing something wrong when I try to get help here? I have sent repeated personal messages to Comcast support people and have failed to get responses! This has been going on for over a month! Am...
View ArticleClosing port 23
We are a liquor store and accept credit cards on a POS system. We are subject to something called PCI compliance audits every 30 days. Part of the audit requires a port scan of our IP address from an...
View ArticleComcast Business Gateway Password Reset
I am unable to logon to my business gateway with the default username/password, please reset.Thanks,J
View ArticleI cannot access the modem. The default login PW is not working
The modem login cusadmin and highspeed do not work. I need to reset the login so we can turn on the wireless function. Please help.
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Internet keeps dropping when downloading very large files, power cycling...
Whenever there's a substantial amount of data being transferred (downloading a large file over a sustained period of time will do it) my modem dies. The cable modem's web portal doesn't respond so I...
View Articlepassword reset
I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? Thanks!
View Articlebridge mode
our modem kept stopping responding evrey hour. Can we switch to bridge mode? We have cisco router for the routing by ourself. We do have 16 IPs come with the service. Thanks!
View ArticleNetgear CG3000DCR and Cisco ASA 5510
Just like everyone else on here I'm having issues with the Netgear CG3000 gateway and static IPs. I need to access the ASA behind the Comcast gateway with our static IPs but have been unsuccessful....
View ArticlePassword reset for SMC
I'd like to request a reset to default password too. I guess this is the place to get your modem reset since tier1 support in Alabama told me to:- Factory reset(!) [right and lose my config]- Or call...
View ArticleBusiness Modem Reset
Hello, I need to have my Comcast Business modem password reset, not sure how it got changed from the default. Thx.
View ArticleNeed my Modem in True Bridge Mode
Can anyone please put my modem in 'True bridge mode?' I have called Comcast SEVEN times so far and still no luck. I'm hoping this channel will be easier, quicker, and less frustrating. I'd like my...
View ArticleBusiness Class Gateway SMCD3G Remote Power Cycle?
I have a client who has a Comcast Business Calss SMCD3G Gateway. Lately, the device has been getting stuck in a reset cycle loop and the only way to get out of it is to power cycle the device... Often...
View ArticleDPC3939B suspected cause of severe LPR delays
We've started to experience severe LPR queue delays on large print jobs after recent installation of a DPC3939B gateway router. There are no additional routers, VPN appliances, etc., anywhere on the...
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