Hello.
I recently purchased a arris model tm822g (the same one comcast provided) for my business phone line to avoid having to pay the monthly rental fee. I was told by my local business class sales rep that i could do this to avoid the fees. So to make a long story short, I bought it off Ebay, registered it at my local comcast office and registered it with the reps online. The first young lady that helped said everything was ok on comcast side. She said that she dialed my number and was receiving a busy signal. I informed her that my telephone light on the arris was not lit up. She transferred me to arris who after 45 minutes asked if my wifi was now working. What!! They then said they don't handle the telephone aspect of the arris, and that I should call comcast back. I called comcast back and this time a young man said that it is only possible to switch out the phone modem with home phone use, not the business class, for security reasons. Again, my sales rep said I could do this, so i bought it (its non refundable) what can you please do for me?
Thank You.
Curvy Fashions