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SB6121 Modem Locks Up
Our SB6121 locks up at 1:20 AM, plus or minus a few minutes. It doesn't happen every night, but this month it has happened 5 times. The modem needs to be power cycled to get us back on line. Comcast...
View ArticleSlow speeds
We just upgraded from the 75mbps to 150mbps service on Monday. We had been getting speeds around 90mbps. That hasn't changed since the upgrade. The modem powercycled itself today when it received...
View ArticleSwitch to Own Modem
Good Morning, I'm currently renting a modem and eMTA (phone), currently the modem is in full bridge mode but I'm getting extremely high latency (200ms-500ms) and some packet loss (0-10%). My intent is...
View ArticleArris AC1750 DOCSIS 3.0 cable modem & wifi router
I purchased the Arris AC 1750 cable modem/WiFi router for my home, a while back and I am wondering can I buy a second one and will it work at my business with “Comcast Business” Internet?
View ArticleArris DOCSIS 1750
Can I use the Arris DOCSIS 1750 for Internet at my business? I am renting the Comcast business router/WiFi and want to purchase my own. Will the Arris DOCSIS work with Comcast business?
View ArticleNeed username and password for router
Hi. I've lost my username and password for my modem. How can I retrieve this?
View ArticleWhy when my modem/router goes down I lose my network?
I have had some issues with my Comcast modem/router going down. I have a staic IP. I have assigned all my devices, NAS(s) and printers, their own IP addresses. But when the modem/router goes down I...
View ArticleWhat is the defaul MTU in a Technicolor CGA4131COM router? and how can I...
Hello Equipment ForumI want to know:What is the defaul MTU in a Technicolor CGA4131COM router? and how can I change it if need it?Thank you in advance for any help in this matter.
View ArticleTrouble connecting a CISCO Router
I am trying to attach a CISCO router with a static IP address to handle my internal network and VPN. I assigned the WAN port on the router the Static IP address listed under my account. However, it...
View ArticleReset cusadmin password
Can you guys please reset my cusadmin password on my business gateway? I can't factory reset as I will lose the settings I have configured.
View ArticleReturn equipment as not receiving bills and when attempting to explain...
I need to know how to return equipment for business services as when I attempt to explain the situation to people they don't care and just say you're stupid for not paiying your bill. I first off was...
View Articlereset gateway login request
forgot customer side login to leased gateway, requesting reset
View ArticlepfSence Behind an CBR-T Gateway and One Static WAN IP
I have used pfSence with Comcast Internet in the past with my own modem. However, it has always been with a DHCP WAN. I now have Comcast Buisness with an CBR-T (CGA4131COM) Gateway/Router and one...
View ArticlePlease reset cusadmin password to default
While back I changed the password on the modem after 10 times been using the default cusadmin for Username. Enter highspeed or CantTouchThis for Password.We have 3 DVR hooked up to the modem. one of...
View Articlereset of gateway did not restore orignal login credentials
hard reset with reset button did not restore original login credentials for gateway. tried "highspeed" and "CantTouchThis"
View ArticleErrors and warnings reported on cable modem every couple days.
Should I be concerned? We have been ignoring these messages on our Netgear CM700 modem: Aug 21 2018 12:59:29Warning (5)Lost MDD TimeoutAug 21 2018 12:59:29Warning (5)Lost MDD TimeoutAug 21 2018...
View ArticleI want to turn off IPv6 on my Comcast Cisco DPC3941B - Advice?
I want to turn off IPv6 on my Comcast branded Cisco DPC3941B. I've tried, but it doesn't seem possible.My young teenagers are able to bypass my Fingbox (which shuts off IPv4) and surf and watch...
View ArticleDisabling the SIP-ALG on CGA4131COM
I'm having some trouble setting up our Soundstation IP 6000 to our network. I've told by our VOIP provider that we need to disable the SIP-ALG on our CGA4131COM but, i cant seem to locate the setting...
View ArticleCustomer/Tech Support PHONE LINES are not working right now!
I've called in six times now, and each time I am being transferred to a human, the lines go dead. It's not fun punching in my account number, and wading through the auto-attendant system, only to be...
View ArticleNeed to reset cusadmin password to default
We don't know what our cusadmin password was set to and need it set to the default. Thank you, Jim
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