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Problems accessing the SMC D3G Diagnostics page

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We received a replacement SMC D3G modem last week.  Initially, I was unable to login to the modem at 10.1.10.1 with Firefox (it either ignored or reported invalid password for all login attempts).  However, I was able to login w/Chrome for several days.

 

Today, neither Chrome nor Firefox are able to access the web server at the 10.1.10.1 address (both browsers just remain in a permanent loading state).  The modem is pingable though and all upload/downloads take place without incident--just can't get into diags any more).

 

Two questions:

 

  1. Are there any known compatibility issues accessing this modem's diagnostics w/Firefox?
  2. At this point, if I need to access diags, is my only solution to power cycle the modem?

 

 

 


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