As I renewed my new contract with comcast I was told I would get a new modem as the one we have is old and "the new ones are much better" The lady said she would set that up for me and that I would be contacted. After a couple of months of no contact I call comcast. I was told she did not put that in the work order and I would have to buy one. I asked if the conversations were recorded and was told yes. My obvious repsonse was let's pull that conversation and listen to it. "oh, we cant do that". I ask, who can I talk to about this? Response. "nobody, the gal you worked with should have entered that" Note: she is trying to sell me additional services of cable and internet while telling me too bad on your modem
Thank you comcast for promising and not delivering!!!